Refund Policy

1. When we refund

• You bought it by mistake. For example, you picked the wrong plan, or a payment or renewal went through that you didn't mean to make. Ask within 14 days of that payment, before you've really used Pro: no more than 3 new study sets beyond the free plan's 5 a day since you paid. Refunds for mistakes are limited to one per account.
• You were charged twice. If your account was charged twice for the same period, for example by two subscriptions, we refund the extra payment in full. Tell us within 60 days.
• You were charged after cancelling. If a renewal went through after you had already cancelled, we refund it in full. Tell us within 60 days.
• Something broke on our side. If a technical problem on our side kept you from using Pro, for example Pro didn't switch on after you paid or creating study sets kept failing, and we couldn't fix it within 3 days of your report, we refund that payment in full. Report it within 14 days of the payment.

2. When we don't refund

• You've used Pro beyond the light use above and changed your mind. The free Pro week is there so you can try it first.
• The rest of a month or year after you cancel. Cancelling stops the next renewal, and Pro stays on until the end of the period you paid for.
• Requests that come later than the times above.
• Accounts closed for breaking our Terms of Service.
• Signs of refund abuse, such as buying and refunding again and again. Our reseller Paddle also refuses refunds where there is evidence of fraud or abuse.

3. How to ask

Email lianify.study@gmail.com from the address you sign in with. Include the order number from your Paddle receipt and a few words about what happened. We reply within 2 business days. Approved refunds go back to your original payment method through Paddle and usually show up within 5 to 10 business days.

4. What happens after a refund

Pro ends right away for that subscription and your account goes back to the free plan (50 new study sets a day becomes 5). Every study set you made stays yours.

5. Your legal rights

If the law where you live gives you more rights, such as a right to cancel a purchase within a set number of days, those rights always apply. This policy never takes away rights you have by law. Paddle's buyer terms also apply to every purchase.

Contact us

Questions or requests about this page? Email us at lianify.study@gmail.com.